Privacy notice

Last updated: October 2026

This notice explains what personal information Rated-EPCs collects, why, and what your rights are. I keep it simple: I only use your details to arrange and carry out your EPC, and I never sell them or use them for unrelated marketing.

Who I am

Rated-EPCs is run by Samuel Goodwin, a domestic energy assessor accredited with Elmhurst Energy (EES/033884). I'm responsible for your personal information as the "data controller".

What I collect

• When you get in touch or book: your name, phone number, email address, the property address, preferred dates and anything else you choose to tell me.
• During the assessment: information about the property, such as measurements, construction, heating, insulation and lighting, and photographs of these as evidence.
• For payment: the details needed to invoice you and record payment.

How I use it, and why I'm allowed to

• To reply to your enquiry and arrange your appointment, as a step towards providing the service you've asked for.
• To carry out the assessment and produce your EPC, as part of providing that service.
• To lodge your EPC on the government register and keep assessment records, because the law and my accreditation scheme require it.
• To keep invoices and accounts, because tax law requires it.

I won't send you marketing messages.

Who your information is shared with

I don't sell or share your details with anyone for their own marketing. Some sharing is a necessary part of producing an EPC:

• The national EPC register: by law, your EPC is lodged on the government's register. Certificates on the register, including the property address and its energy information, can be viewed by the public. Your name and contact details are not published on the certificate.
• Elmhurst Energy, my accreditation scheme: assessments are lodged through Elmhurst, and they may review assessment records and photos as part of quality checks.
• Services I use to run the business: such as my email provider, the SimplyForms service that delivers the website booking form, and WhatsApp if you choose to message me there. They only handle your information to provide their service to me.
• Anyone you ask me to share it with: for example, your estate agent, solicitor or letting agent.

How long I keep it

• Enquiries that don't lead to a booking are deleted within 12 months.
• Assessment records and evidence are kept for as long as my accreditation scheme requires.
• Invoices and financial records are kept for 6 years, as required for tax.

Your rights

You can ask me to:

• give you a copy of the personal information I hold about you
• correct anything that's wrong
• delete your information, where I'm not required to keep it
• stop or limit how I use it, in some circumstances

Just email sam@rated-epcs.com. I'll reply within one month. Lodged EPCs can't be removed from the government register by me.

If you're unhappy with how I've handled your information, please tell me first so I can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

This website

This website doesn't use tracking or advertising cookies. It loads its font from Google Fonts, which means your browser connects to Google's servers, as it does on most websites. If you follow links to WhatsApp, Facebook, Elmhurst or GOV.UK, their own privacy policies apply.

Changes to this notice

If I change how I use your information, I'll update this page and the date at the top.